For the smooth running of our marketplace, it’s important that we are able to easily communicate with all our members, and enable our buyers and sellers to contact each other. As such, every pay4gud member’s account needs to have an associated valid email address.

It is the responsibility of every member to ensure their email account is valid, working, and accepting emails.

Frequently Asked Questions 

What happens if email is getting caught in spam filters?

If a spam filter prevents emails from pay4gud or its members from reaching an email account, the account is considered to have an invalid email address. Please work with your email provider to adjust your spam filters.

What should I do if I get an error message when contacting another pay4gud member?

If you get an error message after trying to contact another pay4gud member by email, please report it to us by contacting us

Read our full policy

Invalid and dead email addresses policy overview

A member’s account must always have a valid, working email address so the user can be contacted by other pay4gud members and by pay4gud. If a spam filter prevents messages from pay4gud or its members from reaching an account, the account is considered to have an invalid email address. Members need to take steps to ensure their account is valid and working.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeiture of pay4gud fees on cancelled listings
  • Loss of PowerSeller status

Additional information

Members who get an error message when they send a message to another member’s email address are most likely contacting an invalid or non-working address. Members are encouraged to report this by using the Customer Support link at the bottom of this page, and including the error message in their report.

Why does pay4gud have this policy?

pay4gud’s success is dependent on open communication between members as well as between pay4gud and its members. Members’ valid, working email addresses are essential to that communication.

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